Company Policies

The content on our website is created to help local customers in the Sacramento region better understand HVAC services, common system problems, maintenance needs, replacement options, energy efficiency, and comfort solutions. Our website content is written for homeowners, property owners, and small businesses looking for practical heating and cooling information. We aim to keep our service pages, blog articles, and customer resources accurate, clear, and easy to understand. When we publish HVAC-related information, we focus on:

• Clear explanations without unnecessary technical confusion
• Practical advice based on real service situations
• Transparent descriptions of our services
• Local relevance for Sacramento, Roseville, Elk Grove, Folsom, Rocklin, El Dorado Hills, Citrus Heights, Rancho Cordova, Lincoln, Woodland, Davis, Yuba City, and nearby areas
• Honest communication about repair, maintenance, and replacement options

Ownership and Funding

Levano Pro HVAC Solutions is a locally owned and operated HVAC service company based in Roseville, California. Our website is owned and managed by the company. We do not receive grants, sponsorships, or outside editorial funding for the content published on this website. All service descriptions, educational articles, and company updates are created to support our customers and explain the services we provide.

Advertising Disclosure

We do not accept paid placements, sponsored content, or advertising from third parties on this website. Any products, equipment brands, or financing options we mention reflect our own operational experience and service offerings — not paid endorsements.

Privacy Policy

Levano Pro HVAC Solutions respects your privacy and is committed to protecting the personal information you provide to us.

When you contact us, request service, submit a website form, schedule an appointment, or communicate with us by phone, email, or text message, we may collect information such as your name, phone number, email address, service address, appointment details, and information related to your HVAC service request.

We use this information only to:

• Respond to inquiries and service requests
• Schedule and manage appointments
• Provide estimates, repairs, installations, and maintenance services
• Send service-related updates, appointment reminders, and follow-up messages
• Improve our customer service and website experience
• Meet applicable legal, licensing, and business requirements

No Sale or Sharing of Personal Information

We do not sell, rent, or share personal information, including phone numbers, with third parties or affiliates for marketing or promotional purposes.

Mobile opt-in information, text messaging originator data, and consent will not be shared with any third parties or affiliates for marketing or promotional purposes.

We may use trusted service providers only when necessary to operate our business, schedule services, process customer requests, or maintain our communication systems. These providers may access information only as needed to perform services on our behalf and are required to protect it.

Text Message Communications

If you provide your phone number and consent to receive text messages, Levano Pro HVAC Solutions may send appointment confirmations, scheduling updates, technician arrival notifications, service reminders, estimates, and customer support messages.

Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP. For assistance, reply HELP or contact us at (916) 299-0955.

Consent to receive text messages is not a condition of purchasing any goods or services.

SMS Terms & Conditions

By opting in to receive text messages from Levano Pro HVAC Solutions, you agree to receive messages related to appointment confirmations, scheduling updates, technician arrival notifications, estimates, service reminders, and customer support.

Message frequency varies depending on your service activity. Message and data rates may apply. Reply STOP at any time to unsubscribe. Reply HELP for assistance or call (916) 299-0955.

Consent to receive text messages is not a condition of purchasing any goods or services. Carriers are not liable for delayed or undelivered messages.

Mobile opt-in information, phone numbers, and consent records will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.

Data Security

We take reasonable administrative and technical measures to protect personal information from unauthorized access, misuse, loss, or disclosure. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Your Privacy Choices

You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable legal and business recordkeeping requirements.

For privacy-related questions or requests, contact:

Levano Pro HVAC Solutions
Phone: (916) 299-0955
Email: info@levanohvac.com
Service Area: Sacramento Region, California

Feedback Policy

We welcome customer feedback and use it to improve our service, communication, website content, and overall customer experience. Customers may contact us by phone at (916) 299-0955, by email at info@levanohvac.com, or through the contact form on our website. Feedback may include questions about our services, website information, scheduling process, completed work, estimates, or any aspect of the customer experience. When we receive feedback, we review it carefully and take appropriate action when needed. This may include updating website content, improving internal procedures, clarifying service information, or following up directly with the customer.

Corrections Policy

We make reasonable efforts to keep the information on our website accurate and up to date. However, HVAC products, local code requirements, utility rebate programs, financing options, manufacturer specifications, and service availability may change over time. If we identify an error or outdated information, we will review and update the page when appropriate. Customers are encouraged to contact us if they believe any information on our website needs correction or clarification.

Ethics Policy

Levano Pro HVAC Solutions is committed to honest communication, professional service, and respectful treatment of all customers, employees, partners, and vendors. Our standards include:

• Providing accurate and useful information about HVAC services
• Avoiding misleading claims or high-pressure sales tactics
• Respecting customer property and privacy during service visits
• Explaining repair and replacement options clearly, without unnecessary upselling
• Maintaining professional conduct in all customer interactions
• Following applicable licensing, safety, and industry standards

Our goal is to help customers make informed decisions about their comfort, safety, and HVAC system performance.

Diversity and Inclusion

Levano Pro HVAC Solutions serves customers from many backgrounds across the Sacramento region. We treat every customer, employee, vendor, and community member with professionalism, fairness, and respect — regardless of background, language, or circumstance. Our company values clear communication and equal treatment in all interactions. We are happy to assist customers in English, Russian, and Ukrainian.